Appointment Terms & Conditions

1. Initial Consultation

The initial consultation will be agreed between the dietitian and the client and you will receive an e-mail confirming this. The assessment will be undertaken and a treatment plan agreed. The need for further treatment will be communicated and agreed. A written report will be generated and shared with any parties needed (e.g. GP or consultant) with your prior consent.

2. Review Appointments

Review appointments will be agreed in advance and confirmed via e-mail. If you book a block of sessions, these can be taken over any reasonable time period as agreed between the dietitian and the client. Future sessions will be booked at the end of the session. A report or action points (as appropriate) will be generated and sent to the client and any other parties as required and with prior consent from the client.

3. Cancellation

Appointment cancellations must always give 48 hours notice, unless there are exceptional circumstances.

Cancelling with less than 48hrs notice will incur a late cancellation fee of 50% of the cost of the appointment.

We reserve the right to charge 100% of the cost of the appointment, should you fail to attend the appointment without giving notice.

4. Fees

  • Fees will be agreed prior to booking appointments.

  • Pre-payment is required for online bookings.

  • If a dietitian books you in for a follow-up, no pre-payment will be taken and we will invoice you after the appointment.

  • Invoices are payable within 7 days unless agreed otherwise.

  • The following process will apply in the event of non-payment:

  • The Dietitian will contact the client to remind them that that payment is overdue.

  • If an invoice is not paid within 7 days thereafter, the client will receive written notice that therapy is suspended pending payment in full.

  • If payment is not received in full within 7 days of therapy being suspended, the dietitian reserves the right to refer the matter to a solicitor and to commence legal action.

 

5. Data Protection

The dietitian is registered with the Information Commissioner's Office (ICO) as a Data Controller, registration number ZA554937.

All client details, case notes and correspondence will be stored securely and treated confidentially according to General Data Protection Regulations and the Data Protection Act 1988.

Information is stored in accordance with HCPC standards.

 

6. Electronic Communication

E-mail is the preferred method of communication but is never 100% secure, with your consent we will send all communication via the e-mail address you provide us with.