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Frequently Asked Questions

  • How do I book an appointment?
    You can book an appointment with us directly online here Insurance patients must email us directly to book in.
  • How much will my consultation cost?
    Initial consultations with our senior dietitians are charged at £150 and last up to an hour. Follow-up appointments are £90 and last for 30 minutes. Initial consultations with our consultant dietitians (Dr. Bridgette Wilson and Sophie Medlin) are £180 for an initial consultation and £90 for a follow-up. Upon booking online, you will be charged for payment. All appointments must be paid for in advance. Insurance patients are asked to schedule an appointment via email We offer discounts on packages of three and six appointments. Your dietitian will guide you on the number of appointments you may need, there is no need to decide before you book in.
  • Do you take insurance patients?
    We accept patients from all major insurance companies. If you wish to book in with your insurance company, please e-mail us with your membership number and pre-authorisation code at the time of booking.
  • What if I need other tests or treatments?
    If you require additional investigations or treatment (e.g. medications), we will write to your GP or consultant. If you prefer, we can recommend a trusted private medical colleague. We don’t believe taking commission for referrals or ordering tests so you can rest assured that our recommendations will be based on the treatment that we believe is best for you.
  • Which dietitian should I see?
    If you have read the information about our dietitians and you’re not sure who will be right for you, please e-mail or call us and we be happy to advise you.
  • Do I need to prepare anything?
    Some of our dietitians have a pre-assessment form which will be sent to you at the time of booking. You will also be asked to sign terms and conditions. If you have any test results or medical letters to hand, these may helpful but don’t worry if you don’t.
  • What can I expect from my appointment?
    Initial Consultations are booked for up to 60 minutes and will include a full assessment of your medical history, lifestyle and dietary habits and we will reach a nutritional diagnosis. You will be sent a Nutritional Treatment Plan and any other resources you may need after the consultation. Follow-up consultations will involve reviewing your treatment and offering ongoing support in implementation or adaptation of your plan.
  • What if I book and change my mind or can’t make the appointment?
    If you do not attend your appointment, we reserve the right to charge you 100% of appointment cost. If you booked online and prepaid for your appointment and do not show up, you will not be refunded. We require 48 hours notice for cancellations. Cancellations within 48 hours of the appointment will be charged at 100% of the cost of the appointment. We understand that many of our patients have complex medical needs, so if you have a medical emergency or a valid reason for cancelling/not attending, please contact us.
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